We accept returns. Customers have the right to request a return or exchange within 30 days of receiving the product.

Return Progress

Step1: Please email our customer service representatives at service@umegou.com to request the exchange/return.

Step2: After receiving your email with exchange/return request, our customer service representatives will send the exchange/return address.

Please contact Customer Service by submitting a ticket on our site, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated. After receiving return instructions from us, please package up the item(s) to be returned with the original packing. Drop off your package at the local post office. After receiving your returned package, we will issue the refund to your original payment account within a business week or ship out an exchange order within 3 business days accordingly. Normally you'll receive the refund in a week after our issuing.

Return Conditions

You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery. The following items cannot be returned or exchanged: lingerie & sleepwear Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way. Items with non-returnable marks and free gifts cannot be returned. We do not accept returned items that have been sent back without proper returns requests.

"If the return is caused by the consumer, a consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. No restocking fee is to be charged to the consumers for the return of a product. "

Refund

After receiving and checking your return, we will send you a notification of receipt by email. We will also notify you to approve or reject the refund. If you are approved, your refund will be processed and the credit limit will be automatically applied to your credit card or original payment method within a week. The refund is delayed or missed. If you have not received the refund, please check your bank account again. Then contact your credit card company, it may take some time to officially issue a refund. Next, please contact your bank. Refunds usually take some processing time. If you have completed all the steps but still have not received a refund, please contact us at service@umegou.com.

For returns, please contact:

Email: service@umegou.com

Phone: +86 18019150021